Brisbane Dental Studio try to respect your time as much as you should respect ours. Short
notice cancellations, failure to attend and arriving late (more than 15 minutes) disrupts our other
patients and staff members.
We aim to provide excellent quality dental treatment for all of our patients, One of the ways that
we achieve that is by efficient use of appointment time and staff. A missed appointment or short
notice cancellation represent a cost to us and difficulty in scheduling for other patients looking
to secure an appointment. Due to the difficulties of filling last minute cancellations we require
48 hours notice.
Please advise us as soon as possible if you need to rearrange an appointment so that we can
offer your time to someone who is in urgent need of dental care. As we turn away other patients
to hold your appointment time, any missed or short notice cancelled appointment will attract a
cancellation fee.
Due to limited availability and high demand for appointments we have the following cancellation
policy.
Our front desk will send you a reminder call or SMS 48 hours before your appointment*.
Firstly, please read the text to confirm the date and time, then please respond either by
calling or replying to the SMS.
Failing to attend, rescheduling or cancelling appointments with MORE than 48 hours
notice is absolutely fine and we will be more than accommodating.
Failing to attend, rescheduling or cancelling appointments with LESS than 48 hours
notice needs a worthy reason as we understand things happen, cancellations for the first
time for feeling ill, stuck in traffic, bad weather, emergencies etc will not attract a
cancellation fee.
However, if you wish to make a second booking then we require an appointment holding
fee of $50 which, if you attend, will be taken off your cost of treatment or refunded if the
treatment does not exceed the $50 file credit.
We may also reserve the right to charge the cost of the treatment upfront before making
another appointment. This is only if there has been several cancellations and is
obviously a last resort. We would hope that it never comes to this.
Procedures that require long appointments, such as Zoom whitening and Smile Makeover,
require 50% deposit at the time of booking.
Brisbane Dental Studio reserve the right to ask patients who fail to attend, cancel appointments
at short notice, continually arrive late or are disrespectful or difficult to our team to source
another dental provider.
*Please bear in mind that if you do not receive a SMS or phone call, your appointment remains
your responsibility for you to attend or reschedule with more than 48 hours’ notice.
Monday: 8am - 5pm
Tuesday: 8am - 5pm
Wednesday: 8am - 5pm
Thursday: 8am - 5pm
Friday: 8am - 5pm
Saturday: CLOSED
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Phone: 07 3862 1702 Address: 759 Sandgate Road, Clayfield, Queensland, Australia, 4011 Postal Address: PO Box 101, Clayfield, Queensland, Australia, 4011
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